Frequently Asked Questions

Q: How is my order going to be shipped?
A: We use Expedited Parcel service through Canada Post to Canada and the USA, which includes a tracking number to ensure your order arrives safely. International orders use standard parcel service through Canada Post, which does not include tracking.

Q: My order was returned to o2media, what happens now?
A: If your shipment is returned to us for any reason we will contact you by email. After you verify your shipping information we can...
a) re-ship it to you for an additional charge equal to the original shipping amount and applicable taxes, or
b) refund your order minus the original shipping amount and applicable taxes, plus a 15% restocking fee.

Q: I'm not located in Canada, can I order from o2media?
A: We also provide several shipping options to our friends in the United States. As for the rest of the world, it's simply not cost effective for you or for us at this time.

Q: What currency are o2media's prices in?
A: All prices are listed in Canadian dollars, and do not include GST/HST.

Q: My Knight Models figure is missing a part, what should I do?
Any issues regarding missing parts should be directed to Knight Models Customer Service.